FAQ

Got a question we have compiled a list of our customer top questions.

What if i need to edit or change my order

It is suggested to contact us directly via our telephone number 1-242-361-7369. You can also send us a message here.

Can I come in store to pick up my order

Yes, all orders can be picked up in-store. 

How to track my order

You can track the status of your order from your account page. You can also contact us to get the status of your order.

How can I cancel my order

If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

What types of payment do you accept

We accept all major credit cards such as American Express, Mastercard, Visa. We also accept Paypal and is working on adding more payment gateways for your convenience. 

Why did my payment fail

If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed Please note that an incorrect card security code could cause payment failure.

Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.  

Can i pay in-store for my order

Yes, we do accept in-store payment for orders 

When will I receive my refund

The refund caused by order cancellation, refund agreement or Mediation will be process instantly from AllYourVirginRemy account. However, it may take 7-10 business days for it to display on your credit card statement.

Why was my item/order canceled

Your order had been canceled for the following reasons:Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us

What if i want to return my order

All orders that would like to be return should contact us and review our returns policy before submitted to our contact form.

Still have a question?

Please contact us for more information.

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