FAQ
Got a question we have compiled a list of our customer top questions.
Shipping
It is suggested to contact us directly via our telephone number 1-242-361-7369. You can also send us a message here.
Yes, all orders can be picked up in-store.
You can track the status of your order from your account page. You can also contact us to get the status of your order.
If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Payment
We accept all major credit cards such as American Express, Mastercard, Visa. We also accept Paypal and is working on adding more payment gateways for your convenience.
If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Yes, we do accept in-store payment for orders
Returns
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from AllYourVirginRemy account. However, it may take 7-10 business days for it to display on your credit card statement.
Your order had been canceled for the following reasons:Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
All orders that would like to be return should contact us and review our returns policy before submitted to our contact form.